Custom Mama Sweatshirt with Kids Name on Sleeve Personalized Mom Sweatshirt with Date Mother's Day Gift

Welcome to Urcustom!

Welcome to our website! At Urcustom, we are your ultimate destination for exquisite custom hoodie and T-shirt. Whether you're preparing to walk down the aisle or searching for the perfect ensemble for a special occasion, our website is your go-to source.

Since our establishment in 2023, Urcustom has been a new online retailer specializing in custom clothing. Our extensive selection allows customers to explore a wide range of designed custom hoodie and T-shirt, ensuring they find their perfect match with the utmost satisfaction.

If you have any questions or require assistance, please feel free to contact us at service@urcustom.com. We're here to provide you with the best service possible.

Thank you for choosing Urcustom. We look forward to helping you find the perfect attire for your special moments!

At Urcustom, our dedication is to provide our valued customers with premium quality products and exceptional services. We take great pride in presenting a diverse range of high-quality items, each featuring personalized designs and meticulous attention to detail. Our personalized hoodies, adorned with custom embroidery patterns, are thoughtfully crafted to ensure that every customer feels truly special on their special occasions.

How to Customize? We offer some products on our website without any designs. Customers can prepare the designs, photos, text, and other information they want to customize before making a purchase. During the shopping process, they can add these customization details, and our professional design team will process this information. The customization is then applied to the product through embroidery and printing techniques. After passing quality inspection, the product is delivered to the customer's doorstep through a courier company.

 Our operational process：

1.Product:

We take great pride in collaborating with top-notch dress manufacturers renowned for their exceptional craftsmanship. We are unwavering in our commitment to maintaining stringent production standards and paying meticulous attention to every detail. Even the smallest aspects are carefully scrutinized to guarantee excellence in each dress we produce.

2.Service:

Our customer service representatives are available 24/7, highly skilled, and fully dedicated to addressing all of your inquiries. Please don't hesitate to contact us at any time; we are here to assist you promptly and efficiently with any questions or concerns you may have.

3.Brand:

Urcustom holds a prominent position as a global leader in the field of personalized hoodie production, providing the latest and most popular designs along with top-tier services for all our valued customers. Each hoodie is meticulously tailored to ensure a perfect fit, contingent upon accurate measurements being provided. Our unwavering commitment to creating exceptionally beautiful hoodies with the utmost quality is fueled by your satisfaction, which continues to be our ultimate motivation.

4.Management:

We take great pride in our exceptional team of management technicians, ensuring the seamless operation of every aspect of our business. Each task is assigned a dedicated management official who oversees the process meticulously. In order to ensure the highest quality in our products and services, we have successfully integrated top-of-the-line international manufacturing technology. Our unwavering commitment to excellence motivates us to uphold the highest standards at every stage, consistently delivering nothing but the best to our valued customers.

5.Shipping:

In order to guarantee our customers' satisfaction, we provide an expedited processing service for those with time-sensitive requirements. Each order is treated with the utmost care to ensure it arrives in perfect condition. For efficient and reliable shipping, we partner with reputable express services such as DHL, UPS, Aramex, EMS, and more. Depending on your location and preferences, we select the best service to fulfill your needs. Our company's core principle revolves around quality assurance and maintaining an excellent reputation, as we wholeheartedly serve our customers with dedication and unwavering commitment.

6.High Quality with Affordable Price:

Our custom clothing are meticulously crafted by top tailors, ensuring impeccable quality that delights our growing customer base. At Urcustom, we take pride in offering every customer the best service and top-notch quality. To maintain competitive pricing, we do not frequently update our prices unless adjustments are made to some of our best-selling dresses. We are committed to making your custom clothing shopping experience both affordable and exceptional.

Our Factory:

Finally

If you have any additional questions or need further assistance, please do not hesitate to reach out to us. You can contact us via email using the mail address provided on our Contact Us page.

Emial:service@urcustom.com

Company Name:Hefei Xiaduan Network Technology Co., Ltd.

Company Address:Room 1303, Building 9, Zhenxingyuan, Quanjiao Road, Yaohai District, Hefei City, Anhui Province

Chinese Name:合肥霞锻网络科技有限公司

Chinese Address:安徽省合肥市瑶海区全椒路振兴苑9栋1303室

Delivery & Shipping Information

Understanding Your Delivery Time: Your delivery time is a combination of the following two components:

• Processing Time: This is the time required to prepare and customize your order. Each Kollia item is uniquely made-to-order. The estimated processing time for every piece can be found on its respective product page.

• Shipping Time: This is the time it takes for your order to be shipped from our facility and delivered to you.

To estimate when you will receive your order, simply add the processing time to the shipping time. This will give you a better understanding of when to expect your purchase.

Understanding Processing Time

The time it takes to process your order can vary significantly depending on the specific product you've selected. Here's what you need to know:

• Quick Ship Items: Some of our most popular styles are ready to go and can be dispatched within 48 hours of your order placement.

• Customized Pieces: For items that require a personal touch, such as engraved or custom orders, the processing time can range between 3 to 5 working days. This additional time ensures that every detail of your custom piece meets our high standards of quality and craftsmanship.

• Product Page Information: To find out how long it will take to process a particular item, please refer to the estimated processing time listed on the product's page. This estimate will give you a good indication of how long it will be before your item is ready to ship.

• Shipping Notification: Once your order is on its way, you will receive a notification via the email address associated with your PayPal account. This notification will include your tracking details and an estimated delivery date, keeping you informed every step of the way until your order arrives.

Shipping to North America

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-11 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-14 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-17 business g days

Shipping to the South America

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 7-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 9-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 12-18 business g days

Shipping to the Europe

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-18 business g days

Shipping to the Asia

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-9 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 7-11 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 8-12 business g days

Shipping to the Africa

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 8-12 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 10-15 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 12-18 business g days

Shipping to the Oceania

Shipping Options:

Express Shipping

• Rate: $25.99
• Delivery Time: 6-11 business days

Standard Shipping

• Rate: $7.85
• Delivery Time: 8-14 business days

Free Shipping

• Rate: $0 But orders need over $69
• Delivery Time: 11-17 business g days

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email. This email will not only confirm that your order is on its way but will also include your shipment's tracking number. With this number, you can monitor the progress of your delivery and get real-time updates on its status. You can also track your order via our tracking page, please click here.

Thank you for shopping at urcustom.com. Your satisfaction is our top priority. Upon receiving your package, we kindly request that you inspect the dress to ensure it meets your order specifications. We recommend trying on your hoodie as soon as possible while keeping the tags intact and refraining from altering or washing the garment. If your order falls short of your expectations, our dedicated team is here to assist you. Please don't hesitate to contact us at your earliest convenience so we can initiate the return and refund process for you.

Return Policies

1. Condition of Returns and Exchanges: If you are returning or exchanging dresses or accessories, please ensure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, with tags intact and attached, and without affecting their secondary sales. Items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.

2. Initiating the Return Process: Contact our Customer Service within 60 calendar days of receiving your item(s). Weekends are also included in these days, so it is advisable to contact our customer service department as soon as possible to initiate your return.

3. Color Errors: If the color of the received item does not match your order, you are entitled to a full refund.

4. Reporting Defective or Wrongly Shipped Items: If you receive an item that you believe is defective, damaged, or wrongly shipped, please take images of the original package. This will expedite the processing of your return, whether for a partial refund or a full refund.

5. Shipping Return Items: When sending your return to us, please retain your shipping receipt and tracking information. We cannot be held responsible for returned goods that are incorrectly shipped, damaged, or lost during transit.

6. Shipping Charges: Shipping charges are processed through a third-party collaboration platform. Kindly understand that both the original shipping fee and the return shipping fee are non-refundable. Additionally, please be aware of third-party payment platform fees. Transaction fees incurred via PayPal payments will be refunded to the customer's original account during a refund. However, transaction fees generated from credit card payments will not be refunded, and customers are responsible for these fees.

Please note that this revised policy aims to provide clear and detailed guidelines for returns and exchanges, ensuring a smooth and fair process for our valued customers.

Here's an edited version of your Return Process policy:

Return Process

1. Submit a Return Request: Contact our Customer Service via the "Contact Us" page within 60 days of receiving your order. Please provide an explanation and include photographs that state the reason for your return.

2. Approval and Return Instructions: Once our Customer Service approves your request, we will provide you with a return address along with a Product Return Form. This form must be completed and included with your return. Please ship the item(s) through your local post office within 3-5 business days of receiving the return form. Ensure you keep the tracking number safe. We do not accept returns without prior approval from our Customer Service, and please do not return items to the address on the package.

3. Inspection and Refund: All returned items will undergo inspection. We will process the refund when we confirm that the product has the issues you mentioned. After we process the refund, it typically takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.

Return Time frame: Returns are accepted within 60 days of receiving the product.

Process:

1. Contact customer service, describing the issue and providing images of the problem.
2. Receive a reasonable return solution & form.
3. Ship the dress to the designated address.
4. Receive the refund.

Cost: Specific refund amounts depend on the circumstances, with partial or full refunds considered. (The customer is responsible for return shipping costs. For example, if the shipping fee is US$10, the customer needs to cover it.)

Processing Time: Refunds will be processed within 10-15 business days.

Conditions:

1. Returns will not be accepted if the user causes the item to become unsellable, as described above, after receiving the product.
2. Returns will not be accepted for customer-selected wrong sizes or colors, leading to issues of fit or personal preference.
3. Due to factory-related issues causing size or color problems, partial or full refunds will be processed.

Important Note: Returns and refunds require prior approval from our customer service representative to obtain a new return address. Please do not return the item without informing us. If you return the item without our knowledge or use a different address without our confirmation, we reserve the right to refuse the return and will not assume any responsibility. This return policy does not apply to our business resellers. Please contact us for additional instructions.

15-Day Limited Return/Exchange Policy

We want you to love your purchase, but we understand that sometimes things don't work out. Our 15-day limited return/exchange policy is designed to be as straightforward as possible:

• Eligible Reasons for Return/Exchange:

  • Incorrect size selection for clothing.
  • Change of mind, personal taste differences, or if the item didn't match expectations based on the product description.
  • Ordering multiple personalized items for comparison or sizing purposes.

• Costs:

  • Customers are responsible for the cost of return shipping and any fees associated with the replacement item.

• Personalized Items:

  • Due to their unique nature, returning personalized items will incur a 30% restocking fee. We craft each piece with care, and this fee helps cover the costs of this customization.

Please ensure you review your order carefully before purchasing, especially when selecting sizes or personalizing items. Our aim is to ensure you are completely satisfied with your purchase, so if you have any questions or concerns, please don't hesitate to contact us.

Company Address:Room 1303, Building 9, Zhenxingyuan, Quanjiao Road, Yaohai District, Hefei City, Anhui Province(not return address).

Our service email: service@urcustom.com