Privacy & Policy

Privacy Policy
Effective Date: January 8th , 2024

Dear Valued User,

This privacy policy applies exclusively to the website controlled by Hefei Xiaduan Network Technology Co., Ltd. and/or its affiliated entities ("Xiaduan," "we," or "us"), Urcustom (the "Site"). Please note that this privacy policy does not pertain to information collected offline. Our aim with this Privacy Policy is to offer you a comprehensive understanding of how we collect, use, disclose, and protect your personal information. Your privacy is of the utmost importance to us, and we are committed to handling and safeguarding your information with care. As you navigate our website, we kindly request you to review the following details to ensure a complete comprehension of our privacy practices.

I. Information Collection

1.1 Personal Information: We may collect personal information from you, including but not limited to your name, contact details, mailing address, and email address. You may voluntarily provide this information during processes such as account registration, order placement, and newsletter subscription. Additionally, we may use technologies like Cookies to collect device information, IP addresses, browser types and versions, and operating systems.

1.2 Activity-Specific Information: Engaging in activities such as shopping, participating in promotions, submitting reviews, and seeking advice on our website may result in the collection of activity-specific information. This may include items in your shopping cart, order details, and purchase history.

1.3 Third-Party Data: To better understand your shopping preferences and interests and provide personalized services, we may acquire information from third-party data providers.

1.4 Cookies: We use cookies to:

• Assist in remembering and processing items within your shopping cart.
• Understand and retain user preferences for future visits.
• Track advertising efforts.
• Compile aggregated data regarding website traffic and interaction to enhance future website experiences and tools. This may involve the use of trusted third-party services to track this information on our behalf.

By accessing our website, third-party services such as Facebook, Google, or Twitter may place cookies on your browser to enhance your user experience and for advertising or targeted advertising purposes. You can manage your cookie preferences through your browser settings.

II. Use and Protection of Information Collected via the Site

2.1 Purposes: The information collected serves various purposes, including but not limited to:

• Order processing.
• Customer support.
• Notifications and promotions.
• Website enhancement.
• Marketing.

2.2 Privacy Preferences: You can access your account settings to view and modify your personal information and privacy preferences at any time, including choosing whether to receive promotional materials.

2.3 Security Measures: We regularly scan our website for security vulnerabilities, address potential threats, and ensure a secure online experience for our users.

III. Third-Party Disclosure

3.1 Limited Disclosure: Your personal identity information will not be sold, traded, or transferred to external entities without your prior consent, except as outlined in this Privacy Policy. This exception includes website hosting partners and other parties integral to our website operation or service to you, provided they agree to maintain confidentiality. In compliance with the law, enforcement of our website policies, or protection of rights, property, or safety, we may disclose your information.

3.2 Partners and Service Providers: We may share your personal information with partners, third-party service providers, contractors, and agents to improve our services, facilitate order processing, and product delivery.

3.3 Legal Obligations: In compliance with applicable laws, court orders, or government authorities, we may be required to disclose your personal information.

IV. Collection and Use of Information from Children Under the Age of 18

4.1 Age Requirement: Our website is not intended for individuals under the age of 18. If you are under 18, please seek consent from your parents or legal guardians before using our website.

4.2 Data Deletion: If unintentionally collected personal information from minors comes to our attention, we will take steps to delete such information.

V. International Information Transmission

5.1 Global Services: As we offer services worldwide, your personal information may be transferred to other countries or regions. We implement suitable security measures to protect your personal information from unauthorized access and usage.

VI. Your Rights

6.1 Data Rights: You have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact our customer support team.

6.2 Promotional Preferences: You can choose whether to receive promotional materials, which you can modify within your account settings.

VII. Forums, Chat Rooms, and Other Public Posting Areas

7.1 Public Areas: Our website may include forums, chat rooms, and public posting areas where shared information may be accessible to other users. Content posted in these areas may be publicly viewed and used, so exercise caution when sharing personal information.

7.2 Responsibility: We are not liable for the privacy protection of information shared in these areas. We advise against disclosing sensitive personal details.

VIII. Third-Party Advertisers

8.1 Advertising Partners: We may collaborate with third-party advertisers to display ads or offer third-party products or services on our website. These advertisers may use cookies to collect information for personalized ad content. However, third-party websites have independent privacy policies, and we are not responsible for their content or activities.

8.2 External Links: We are not responsible for the privacy practices of third-party advertisers. Clicking on advertisement links may redirect you to third-party websites, so review their privacy policies.

IX. Accessing Personally Identifiable Information and Privacy Preferences

9.1 Data Access: You can access and modify your personal information and privacy preferences, including receiving promotional materials, through your account settings.

9.2 Request Assistance: If you wish to access, correct, delete, or restrict the processing of your personal information, please contact our customer support team.

X. Changes to this Privacy Policy

10.1 Policy Updates: We reserve the right to modify this Privacy Policy in response to business developments and legal changes. Any updated policy will be published on our website and communicated to you before becoming effective.

XI. Security

11.1 Data Security: We implement technical and organizational measures, including password protection and data encryption, to safeguard your personal information from unauthorized access, usage, or disclosure.

XII. Last Modification Date

This Privacy Policy was last modified on February 23, 2023.

XIII. Contact Information

For inquiries, comments, complaints, or to exercise your rights related to this Privacy Policy, please contact us at:

Email: brand@urcustom.com

Thank you for taking the time to review our Privacy Policy. We are dedicated to safeguarding your personal information and providing a secure and enjoyable shopping experience.