Shipping Policy
Delivery & Shipping Information
Understanding Your Delivery Time: Your delivery time is a combination of the following two components:
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Processing Time: This is the time required to prepare and customize your order. Each Kollia item is uniquely made-to-order. The estimated processing time for every piece can be found on its respective product page.
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Shipping Time: This is the time it takes for your order to be shipped from our facility and delivered to you.
To estimate when you will receive your order, simply add the processing time to the shipping time. This will give you a better understanding of when to expect your purchase.
Understanding Processing Time
The time it takes to process your order can vary significantly depending on the specific product you've selected. Here's what you need to know:
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Quick Ship Items: Some of our most popular styles are ready to go and can be dispatched within 48 hours of your order placement.
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Customized Pieces: For items that require a personal touch, such as engraved or custom orders, the processing time can range between 3 to 5 working days. This additional time ensures that every detail of your custom piece meets our high standards of quality and craftsmanship.
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Product Page Information: To find out how long it will take to process a particular item, please refer to the estimated processing time listed on the product's page. This estimate will give you a good indication of how long it will be before your item is ready to ship.
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Shipping Notification: Once your order is on its way, you will receive a notification via the email address associated with your PayPal account. This notification will include your tracking details and an estimated delivery date, keeping you informed every step of the way until your order arrives.
Shipping to North America
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 6-11 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 8-14 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 11-17 business g days
Shipping to the South America
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 7-12 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 9-15 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 12-18 business g days
Shipping to the Europe
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 6-12 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 8-15 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 11-18 business g days
Shipping to the Asia
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 6-9 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 7-11 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 8-12 business g days
Shipping to the Africa
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 8-12 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 10-15 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 12-18 business g days
Shipping to the Oceania
Shipping Options:
Express Shipping
- Rate: $25.99
- Delivery Time: 6-11 business days
Standard Shipping
- Rate: $7.85
- Delivery Time: 8-14 business days
Free Shipping
- Rate: $0 But orders need over $69
- Delivery Time: 11-17 business g days
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email. This email will not only confirm that your order is on its way but will also include your shipment's tracking number. With this number, you can monitor the progress of your delivery and get real-time updates on its status. You can also track your order via our tracking page, please click here.